top of page

Communication Safety Champion Programme

Communication is safety, dignity and human rights.

 

Across health, mental health and social care services there is growing recognition that communication failures can contribute to safety incidents, safeguarding concerns and inequalities in care.

 

For many people, including Deaf people, people with learning disabilities, and individuals experiencing mental health challenges, communication barriers can make it harder to access services, understand information and participate in decisions about their care. When communication needs are not recognised or supported, this can lead to:

  • misunderstandings about symptoms or needs

  • missed reasonable adjustments

  • distress or escalation in mental health settings

  • safeguarding concerns not being recognise

  • people feeling excluded from decisions about their care

​​

Improving communication practice is therefore not just about good service delivery. It is an important part of safe, lawful and person-centred care.

​
The Communication Safety Champion Programme

is a two-day practice development programme designed to help staff recognise and respond to communication barriers that may affect safety, engagement and inclusion across services.
 

The programme supports organisations working across:

  • NHS services

  • mental health services

  • social care providers

  • supported housing and community services

  • voluntary sector organisations
     

The programme brings together three key approaches that are increasingly recognised as essential for modern practice:

  1. Accessible communication- Supporting staff to recognise and respond to communication needs.

  2. Trauma-informed practice- Understanding how trauma can affect behaviour, engagement and trust.

  3. Strengths-based practice- Working with people’s strengths and supporting meaningful participation in decisions about their care.
     

Together these approaches help staff develop practical skills and confidence to communicate in ways that support safer, more inclusive services

Classroom Interaction

Why Organisations Are Interested in This Programme?

​

Organisations are increasingly recognising that improving communication practice can help to:

  • reduce safety and safeguarding risks

  • improve engagement with services

  • support people to participate in decisions about their care

  • meet duties under the Equality Act and Accessible Information Standard

  • demonstrate inclusive practice during CQC inspection

 

The programme focuses on practical tools and real-world situations, helping staff adapt communication approaches in complex service environments.

 

​

What the Programme Covers

The programme is structured around six practical modules exploring:

  • communication as a patient safety and safeguarding issue

  • recognising hidden communication barriers

  • communication in mental health and crisis situations

  • trauma-informed communication

  • strengths-based communication approaches

  • legal duties and reasonable adjustments in practice

​​

Participants leave with increased confidence and practical strategies to improve communication across their teams and services.

Request the Programme Brochure:

We have developed a detailed Communication Safety Champion Programme brochure outlining the full programme structure, learning outcomes and delivery options.

​

​

Thanks for submitting. We will be in touch!

bottom of page